• Why choose duty free?

    Duty free buying gives you the best deals going! More affordable than retail, with all the best retail products, you can choose from all your favorite brands at a fraction of the retail cost.

  • Are these products the real thing?

    Yes. Every item we sell is a100% genuine original, from the manufacturer.

  • How can you offer tobacco and alcohol items at such great prices?

    Tax free sales mean that you do not pay state, federal or excise tax – this translates into affordable brand name items at a fraction of the price you would pay retail! Additionally, all our products are purchased in bulk, making it possible for us to offer you truly amazing prices you won’t find elsewhere!

  • What do you charge for tobacco shipments?

    We ship all tobacco, cigarette and cigar items for FREE!

  • What is the benefit to buying via your website instead of at local convenience store or tobacco shops?

    Why drag yourself to the store when you can order all your favorite brand names right from the convenience of your own home? Winston, Newport, Pall Mall and others are some of the popular cigarette lines we carry. All cigarette, cigar and tobacco items are delivered for FREE.

  • Is selling tobacco and alcohol online actually legal?

    Yes, it is. Additionally, all the items we sell are genuine, trademarked, and straight from the manufacturer. We follow all international postal regulations and standards, and only sell to buyers over 18-21 years of age (depending upon the state).

  • What are the minimum or maximum limits on cigarette, cigar or tobacco purchases?

    There are no minimum or maximum purchase amounts. It is important to know the customs regulations in your country, as there may be additional customs taxes.

  • Is it legal to send perfumes by international post?

  • Yes, though one must keep in mind that when shipping fragrances and cosmetics by post, international standards of size and weight must be followed.

  • What are the payment options available?

    You can pay using all major credit cards; E-Check; and bank wire transfers.

  • What’s the policy regarding charge backs?

    We do not accept charge backs. Should there be a problem, we will send a refund or reship the order. A customer who threatens to charge back will be banned from making future purchases on the site. We will also provide their credit card information to processing agencies.

  • Is it possible to follow my order status?

    Yes, of course. Once your order is completed, we send a confirmation e-mail which provides you with a tracking number.

  • How do I know what the shipment and delivery costs are?

    We figure the shipping and delivery into your total charges. Our duty free products are shipped FREE of charge.

  • What method of shipment is used?

    All items are shipped via registered mail, and you must sign upon delivery.

  • How long does it take to receive an order?

    Order delivery time is unique for each order as it depends on several factors including customer's shipping address and holidays.

  • I received only one shipment and it doesn’t contain all the items I ordered – where are the rest?

    When you order more than one item, we send them in multiple packages. This is in order not to incur duty taxes which are charged on shipments that exceed international parameters. After the initial package arrives, it can take up to ten days for the rest to be delivered.

  • I e-mailed you but I received no reply – why?

    Our customers are very important to us, and we reply to every message we receive. If after you complete the Contact Us form, you do not receive an email in reply, check that your ISP or e-mail client are not blocking the emails that we send you.

  • What are the chances that I'll be asked to pay duty tax in order to pick up my order?

    Such an event is highly unlikely. In few rare cases, depending on your home country, its respective customs regulations and the items you ordered, you may be asked to pay duty tax to release your parcel.
    But even if this happens, you needn't worry; you may choose one of these options to proceed:

    • You can either consent to pay the tax and release your package.
    • Yoy have the right to refuse to accept the delivery of your package and ask that it is returned to sender. After you do so you may request a full refund which we'll be happy to issue you.